Report. At no time do We provide the Buyer's payment information to the Seller. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. During this time, the Site will be temporarily unavailable. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Why can't I sell my tickets through my Ticketmaster account? If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. This does not prevent us from varying these terms without reference to them. City and Colour Concert Tickets. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Your payment will be initiated 10 business days after the event takes place. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. 1.3 viagogo Guarantee. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. The Sellers and the Buyers are hereafter jointly referred to as the Members. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. If you can't make the rescheduled date, then you're entitled to a full refund. Selling Mobile transfer tickets you bought on viagogo? Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Can anyone help me? 2.5 Tax on Seller Proceeds. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. Welcome to viagogo's online ticket exchange (the "Site"). Limerick, County Limerick 35 reviews; Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. You will receive confirmation by email when the payment is made. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Ticket listings are a representation of actual seat location. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. We do not write articles to promote products. Sellers: once your tickets have sold, viagogo charges a service fee. 6.3 Allocation of Risk. 1 Complain to the ticketing website. 3.2 Other Information. Yes No Contact Customer Support Regional Settings The concert was due to happen in 2020, but was rescheduled several times due to Covid. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. How do I edit my listing? How do I unsubscribe from your newsletter? If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Shoppers are advised to double check card details when shopping on computers or mobile devices. Invalid tickets are defined as anything where buyers are refused entry. By browsing this website, you consent to the use of cookies. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. What do the ticket split type options mean? Only some of my tickets have sold. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. The 'Payment' tab is automatically open. Thanks. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. 6.8 All Sales are Final. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? 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Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. 2.14 Substituted Seat Locations. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. You also have the option of taking your case to a small claims court. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. This will be deducted from your next payment. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Event dates, times, venues and subject matter, which are listed on the ticket, may change. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. You also agree not to separately contact the Buyer at any time for any reason. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Selling ticket FAQs. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. The judge issued an injunction which prevents . These steps apply to Personal accounts. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 2.3 Username and Password. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . . Why can't I see my order or sale in my account? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You had also spent quite some time sending emails and making phone calls back and forth with the company. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. 6.6 No Agency. If tickets are not consecutive, then the Seller must create a separate listing. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Can you help me find out what has happened here? The tickets were bought and sold online, using the Viagogo fan resale platform. Note that Your payment may be withheld if you violate this clause. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Ireland 39 reviews. Is commercial property a great value investing opportunity? Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Viagogo have become the focal point for calls to tightly regulate . Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Can you help me find out what has happened here? Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. 7.2 Copyright. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. If an event is rescheduled to another date, your tickets should be valid. What are the viagogo Terms and Conditions? 6.9 Change or Suspension of Site. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. 2.6 Making an Offer. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? 2.2 Registration. 7.5 Miscellaneous. 6.7 Third Party Information. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Did you find this answer helpful? Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. We endeavour to rearrange delivery with the customer or arrange a collection point. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. 6.5 Tax Indemnity. Location. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Note that this is separate from any Tax viagogo is required to charge on its fees. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. Can I deliver the tickets using a different delivery method? We take no responsibility for such issues. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Have we let energy giants make too much profit? Be the first to hear about special offers. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund .
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